KYC & AML Policy
This page covers anyone who opens or holds a Victoria Casino account. It applies from sign-up, through every deposit and withdrawal, and for as long as we hold records after an account closes.
Why We Verify
1.1 We only open accounts for players in regions where online gambling is legal under local law. Our age, identity and anti-money laundering checks follow Canadian rules.
1.2 Verification does four jobs. It keeps minors out. It stops fraud. It blocks criminal money from moving through the casino. It protects your winnings from anyone trying to use your name.
1.3 All balances, deposits and withdrawals are in Canadian dollars (CAD). We charge nothing to deposit or withdraw.
1.4 We handle the personal data collected for these checks as set out in our Privacy Notice.
Sanctions and PEP Checks
2.1 Every player is screened against Canadian and international sanctions lists at sign-up, then again at regular intervals.
2.2 A politically exposed person (PEP) is anyone in a prominent public role, now or in the past. Their relatives and known associates get the same screening.
2.3 PEPs can play with us. Enhanced checks apply, including more detailed questions about the source of your funds.
2.4 If a player matches a sanctions list, we block the account at once and act as Canadian law requires.
Records and Reporting
3.1 We keep identity documents, verification results and full transaction records for as long as Canadian law requires, including after an account closes.
3.2 We report any transaction we judge suspicious to the competent Canadian authorities, plus any other transaction that the law obliges us to report.
3.3 By law, we cannot tell anyone that we have reported them, and we will not confirm or deny whether any report exists.
3.4 Our payment and verification teams are trained to spot warning signs and escalate them for further action.
Identity and Age Verification
4.1 Before we process your first deposit, we verify your full legal name, home address and date of birth, and confirm that our services are available where you are.
4.2 In most cases this happens electronically, using trusted data sources and a location check on your device. Many players are verified in moments.
4.3 If the electronic check cannot verify your details, we request documents. These can include:
- Photo ID issued by a government, for example a passport or driver's licence
- A bank statement or utility bill, issued recently, that shows your current home address
- Proof that you own the payment account you use, such as a screenshot of your Interac e-Transfer or Instadebit account with your name visible, or a photo of the front of your Mastercard with the middle digits hidden
4.4 Send clear, full-colour images that show all four corners of the document. Edited or cropped files are rejected.
4.5 The minimum age is 19. Anyone younger than 19 is refused.
4.6 One account per player. Duplicate accounts are shut down and their bonuses and winnings removed.
Ongoing Monitoring
5.1 Checks don't stop once you register. We monitor deposits, play and withdrawals across every account.
5.2 Patterns that prompt a closer look include:
- Deposits far out of line with your usual play
- Money deposited and taken out again with almost no play
- Payments from accounts held by someone else
- Frequent switches between many payment methods
5.3 Withdrawals go to Interac e-Transfer or Instadebit, and where practical to the same method you deposited with.
5.4 Moved house or changed your name? Update your details by email so your account stays verified.
When Checks Fail
6.1 Where requested documents are not provided or cannot be verified, we suspend deposits, play and withdrawals until the issue is settled.
6.2 Forged or altered documents end the account. Winnings linked to the fraud are void, and we act as the law requires.
6.3 When an account turns out to be owned by a minor, we follow the steps set out on our Protecting Minors page.
6.4 Where the law allows, deposits on a closed account are refunded to the payment account they came from.
Origin of Your Funds
7.1 We can ask where your playing funds come from and how you built your overall wealth.
7.2 Typical triggers: high deposit totals, a PEP match or a monitoring alert.
7.3 Useful evidence may include payslips, bank statements, property sale documents or inheritance papers.
7.4 Payments in and out of your account may be restricted until we have everything we require.
7.5 These checks also help us spot spending you cannot afford. See our Staying in Control page for limits and breaks.
Contact
8.1 Email help@victoriacasino.app with documents or questions about verification. Put KYC in the subject line.
8.2 Send documents only by email to that address. We never ask for them through any other channel.
8.3 Related pages: Terms & Conditions, Bonus and Promotion Rules, Privacy Notice and About Cookies.