Privacy Notice
This notice applies to anyone who visits Victoria Casino, registers an account or contacts us. It covers you from your first visit, through your time as a player, and after account closure for as long as we hold your data.
What we collect
1.1 Account info: date of birth, full name, email, password and the address where you live.
1.2 Verification data: identity documents, proof of address and checks on your location.
1.3 Payment data: deposits, withdrawals, the methods you use and transaction references. Full card numbers stay with the payment processor.
1.4 Play data: bets, wins, game history, bonuses, limits and breaks.
1.5 Device and usage data: your IP address, which pages you open, plus details of your browser and device.
1.6 Messages: whatever you send by email to our support team.
How we use it
2.1 To open your account, run your games and pay your winnings.
2.2 To verify your age, identity and location ahead of processing any deposit.
2.3 To prevent fraud, bonus abuse and money laundering.
2.4 To run safer gambling tools, such as limits, reality checks, self-exclusion and cooling-off breaks, and to spot signs of harm.
2.5 To answer your emails and handle complaints.
2.6 To send you offers, but only where you have opted in.
Your choices over your data
3.1 Access: ask for a copy of the personal data we store about you.
3.2 Correction: ask us to update any incorrect or outdated details.
3.3 Deletion: request removal of any data we no longer need. Data we must hold by law stays on file until that obligation ends.
3.4 Objection: tell us to stop a use, such as marketing or analytics.
3.5 Send your request to help@victoriacasino.app using the email registered to your account. We may ask you to confirm your identity before acting on it.
Security
4.1 Data travels over encrypted connections.
4.2 Access inside our team is limited to people who need it for their job.
4.3 Our systems are watched for anything unusual. You get an email from us if a breach creates a real risk to you.
Sharing
5.1 Payment providers, to process what you deposit and withdraw.
5.2 Verification partners, who confirm identity, age and location.
5.3 Service partners: game providers, hosting, email and analytics services, each contractually required to safeguard your data.
5.4 Authorities, when Canadian law requires it.
5.5 We never sell your data.
Age
6.1 Adults only: you must be 19 or older to use this site.
6.2 If we learn that a player under 19 holds an account, we close the account and erase its data, keeping only the records we are legally required to retain. See Protecting Minors.
Cookies
7.1 Cookies keep your session active, track site traffic and run our offers.
7.2 Full details and your settings are on our About Cookies page.
Retention
8.1 Account, verification and transaction records stay for the period Canadian money laundering and tax rules set after your account closes.
8.2 Self-exclusion records stay long enough to keep the exclusion working.
8.3 Marketing data goes as soon as you opt out, apart from a note that you opted out.
8.4 At the end of each period, data is deleted or made anonymous.
Legal grounds
9.1 Contract: running your account and games.
9.2 Legal obligation: verifying your age and identity, plus anti-money laundering screening.
9.3 Legitimate interest: fraud prevention, security and player protection.
9.4 Consent: marketing and non-essential cookies. Consent can be withdrawn at any time.
Changes
10.1 We update this notice each time the law or our use of data changes.
10.2 Each new version is posted here, showing its effective date. Major changes also come to you by email.
Transfers outside Canada
11.1 Certain partners hold or handle data outside the country.
11.2 Where data leaves Canada, contracts require protection that matches Canadian privacy law. Foreign authorities may access data under their own laws.
Marketing
12.1 Promotional emails go out only if you opt in at signup or in account settings.
12.2 Every promotional email includes a one click unsubscribe option. You can also switch marketing off in your settings.
12.3 Marketing stops automatically during self-exclusion or a cooling-off break.
Contact
13.1 Privacy questions and requests: help@victoriacasino.app.
13.2 If our answer does not resolve your concern, you can raise it with the privacy authority in your province or at federal level.